- We process DOA (Dead On Arrival) equipment immediately for replacements(First 7 Days).
- We will exchange non-working units if we have identical units in stock. Otherwise, we will refund the amount minus, Except shipping/handling/insurance costs.
- Any item that we sell that is not working properly when received by the buyer will be covered under the terms of our warranty. The item will be exchanged/returned/refunded to the seller at the buyer?s expense. The item will be tested to determine its condition. If the item is not working and there are no obvious signs of physical damages, we will exchange the item immediately if it is available in stock, or the amount for the item, excluding shipping costs, will be refunded. The buyer must notify us within 120 days of receiving the item and if any problem that may require an exchange, return or refund. This is also our standard 120-Days Warranty Policy (unless stated in the warranty section). We DO NOT cover the following conditions under our warranty:
- The buyer's inability or lack of experience or knowledge to install or use the equipment.
- The buyer's attempt to use the equipment purchased in some special application that may require new equipment only.
- The buyer will be charged a 20% restocking fee for all items returned that are determined to be in working order, and a refund will not be given.
- We will not accept any item that is damaged in return shipping; it will be reshipped back to the buyer and they will need to issue a claim with the freight company.
- In addition bidders who "back out" after the end of the auction (who no longer want the item or realize that it wasn't what they wanted, etc.) will be charged all of our eBay fees as well as a 20% restocking fee.
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